Question 1

What are your store hours and locations?

Accepted Answer

Our stores are conveniently located at 3 prime locations in Metro Detroit.  We are open to serve you during the following hours:
Monday to Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM (Ann Arbor Closed)
Sunday: Closed

To ensure you receive our dedicated attention, we kindly ask that you schedule appointments for windows, cabinets, and decking during our regular business hours.

You can visit us at any of our 3 locations!

Bolyard Lumber & Design – Rochester Hills
3770 S Rochester Rd Rochester Hills, MI 48307
248-852-8002
Bolyard Lumber & Design – Birmingham
777 S Eton St Birmingham, MI 48009
248-644-3636
Bolyard Lumber & Design – Ann Arbor
5851 Jackson Rd Ann Arbor MI 48103
734-441-0700

Question 2

Can I visit your showroom for inspiration?

Accepted Answer

Yes, everyone is welcome to visit our showrooms for inspiration! Feel free to explore our displays and get ideas for your project. However, if you have specific questions about cabinetry, windows, or decking and would like personalized assistance, we recommend making an appointment with one of our salespeople. This ensures that you receive dedicated support and expert advice tailored to your needs.

Question 3

How do I schedule an appointment?

Accepted Answer

Scheduling an appointment is easy! You can arrange a meeting with one of our salespeople through the following methods:

Phone: Call us to speak with a representative and book your appointment.
Rochester Hills – 248-852-8004
Birmingham – 248-644-3636
Ann Arbor – 734-441-0700

Website Contact Form: Visit our website and fill out the general Contact Us form below. Please include details about your appointment request, and a member of our team will reach out to you directly to schedule a time that works for you.

Question 4

What should I bring to a first consultation?

Accepted Answer

To make the most of your first consultation, please bring the following items:

Plans or Rough Measurements: Accurate dimensions or plans of the space are essential for creating a tailored design.

Photos of the Space: Recent photos of the area you’re planning to renovate or design help us understand the current layout and any challenges.

Inspiration Photos: Any images that capture your design ideas or preferences will help us align with your vision.

Rough Budget: A general idea of your budget helps us recommend options that fit within your financial plans.

Timeline: An estimated timeline for your project allows us to plan accordingly and meet your deadlines.
Bringing these materials will help us provide you with the best advice and solutions for your project.

Question 5

What is your quote process?

Accepted Answer

At Bolyard Lumber & Design, we are committed to providing the highest quality lumber packages with expert accuracy. To achieve this, we prefer to work with your builder. Having a selected builder and a detailed material list helps us eliminate guesswork and ensures you get the exact materials you need for your project at the best possible price. We look forward to working with your builder to bring your dream home to life.

Question 6

Are samples available?

Accepted Answer

Yes, we have a variety of samples available for you to look at to help make your decisions. Some samples may be taken with you, while others are for in-store viewing only. To ensure you get the right samples and understand the options available, please check with a salesperson during your visit. They’ll be happy to assist you and provide guidance on which samples you can take with you.

Question 7

Do you offer installation services?

Accepted Answer

We offer installation services for kitchen cabinetry projects. However, we do not provide installation services for windows, decking, or other types of projects. For windows, we offer window service to assist with any warranty issues you may have.

Question 8

What is the process for getting a quote or estimate?

Accepted Answer

For General Lumber & Trim Sales: You can contact us by phone or visit us in person at the lumber counter to get a quote or estimate. Our team is ready to assist you with your needs.

For Other Projects: If you’re seeking a quote for larger or more complex projects, such as cabinetry, windows, or decking, please make an appointment with us first. Depending on the size and scope of the project, our team typically requires a few days to prepare a detailed quote or estimate for you.

Question 9

Are financing options available?

Accepted Answer

We do not offer financing options at this time. However, we accept all major credit cards to help with your purchase.

Question 10

Why should I choose Bolyard Lumber & Design?

Accepted Answer

Choosing Bolyard Lumber & Design means partnering with a team that combines expertise and a passion for quality to make your home project a success. Our knowledgeable staff offers personalized design guidance and access to a wide range of high-quality products, from cabinetry and windows to decking and lumber. With our inspiring showrooms, dedicated service, and reliable delivery options, we ensure a smooth, efficient experience tailored to your needs.

Question 11

What is a Cash Account?

Accepted Answer

A Cash Account is the simplest way to buy from Bolyard Lumber & Design — no credit application, no approval process. Just set up your account, then choose what works for you:Prepay — load funds onto your account ahead of time, then draw from that balance as you order.Pay as you go — pay for each order at the time you place it, before pickup or delivery.It's built for homeowners and customers with large one-time projects (like a full cabinet order) or ongoing purchases, who want a straightforward way to buy without the credit process.

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